Return Policy
At Von Roxy we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 30 days of placing your order. We do not accept returns or exchanges after the 30 day period.
All returns must be accompanied with a Return Merchandise Authorization number (RMA #). If you wish to return your item, email returns( at )vonroxy.com with your name, email address and order number to receive an RMA number.
Ship your package back to us at the following address:
Von Roxy Returns
RMA: [ include your RMA# here ]
10 W Broadway Ste 450
Salt Lake City, UT 84101
888.714.4714
Please note: You will be responsible for the shipping charges associated with sending the return back.
If you are asking for an exchange, we will send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you Von Roxy credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s).
If you are asking for a refund, you will only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.
All returned items must be in the original condition you received them in. We do NOT accept back washed items. If a washed item is returned, we will refuse it and ask you to pay to have it returned to you.
If you have any other questions about returns please feel free to email service( at )vonroxy.com.
